One of the hottest areas of the software market during the past few years has been the delivery of new software products through SaaS offerings. The SaaS model can take many different forms and views, from a hosted application that end users log into and use via their Web browsers, to specific, discrete application processing services and technologies that are hidden behind the scenes of a desktop application (e.g., data integration tools or address standardization and customer demographics services). The value proposition from vendors within this space is usually focused on a lower total cost of ownership, including less expensive maintenance. The actual processing occurs on the vendor’s technology infrastructure.

Evan Levy, partner & co-founder of Baseline Consulting, shares four things businesses should consider when looking at SaaS technologies.

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