Research from Melissa Reveals Hidden GDPR Risks to U.S. Firms

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Right to Erasure Faces Looming Blind Spot in Customer Data; Melissa Magazine Details Strategies for Avoiding Multi-Million Dollar Penalties

Rancho Santa Margarita, CALIF – May 15, 2018 – Melissa, a leading provider of global contact data quality and identity verification solutions, today announced highlights of its new research showing U.S. companies are still unprepared for the E.U.’s General Data Protection Regulation (GDPR).… Read More

The People You Should Care About Most

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By Elliot King

This goal should be a no-brainer. When a customer interacts with your organization, your point-of-contact personnel should have accurate information about your products and services and about the person especially in the case of a repeat customer. When front-line personal provide incorrect or incomplete information, or don’t have access to information they should have, the customer experience suffers.
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