Postal Service Could End Door-to-Door Delivery

By Abby Garcia Telleria Could the end of door-to-door mail delivery be near? The big word is maybe – if House lawmakers get their way. Rep. Darrell Issa (R-Calif.) has proposed a plan that would eliminate doorstop delivery, and require residents to get their mail at a curbside or secure cluster box. The plan –…

By August 1, 2013 0

Postal Service: Saturday Mail Delivery, Still On

By Abby Garcia Telleria It seems like the USPS® can’t catch a break. Earlier this year, the Postal Service® proposed a plan to end Saturday delivery in an effort to curb massive losses, slash costs, and restore the beleaguered agency to long-term financial stability. According to published reports, instituting a 5-day delivery schedule would save…

By April 17, 2013 0

USPS to Stop Saturday Delivery

On February 6, Postmaster General Patrick Donahoe announced that the Postal Service plans to modify Saturday delivery beginning August 5th of this year. Letter mail and periodicals would no longer be delivered on Saturdays, but they would maintain delivery of packages, including vital mail-order medicine as well as other priority and express mail options. Donahoe…

By February 7, 2013 0

Customer Centricity and Birds of a Feather

By David Loshin Why do we care to establish physical locations for individuals? One reason should be patently obvious: in every interaction between a staff member from your company and customer, both parties are always physically located somewhere, and many business performance indicators are pinned to a location dimension, such as “sales,” “customer complaints,” or…

By January 2, 2013 0

Customer Centricity and Location Characteristics

By David Loshin In my last set of posts I began to examine the integration of the concept of “customer centricity” into business processes, starting with the ability to uniquely differentiate individuals in relation to their “contact-based” identifying characteristics, such as street address and telephone number. Interestingly, from one part of the discussion, we could…

By December 26, 2012 0

Methods of Contact

By David Loshin In the last post, I suggested that a key aspect of managing customer centricity is the need to gain some mastery over the many varied channels for communication as well as the varied means by which individuals represent themselves within each (or many) of these channels. To that end, let’s look at…

By November 2, 2012 0