Assessment is the Critical First Step

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By Elliot King

Edward Deming taught us long ago about the virtuous cycle of continual quality improvement–plan for change; execute the change; study the results and then take action to improve the process. But Deming’s PDSA (plan, do, study, act) cycle is a generic approach. The cycle has to be modified and customized to address targeted areas for quality improvement.

The key steps in the virtuous cycle for data quality improvement are
assessment, measurement, integration, improvement and management.… Read More