Customer Centricity and Birds of a Feather
Blog Administrator | Address Quality, Analyzing Data, Analyzing Data Quality, Data Cleansing, Data Management, Data Quality, Data Quality Assessment |
By David Loshin
Why do we care to establish physical locations for individuals? One reason should be patently obvious: in every interaction between a staff member from your company and customer, both parties are always physically located somewhere, and many business performance indicators are pinned to a location dimension, such as “sales,” “customer complaints,” or “product distribution” by region.
Location is meaningful when it comes to analyzing customer behavior.… Read More