Customer Interactions

Blog Administrator | Address Quality, Analyzing Data Quality, Customer Centricity, Data Quality | ,

By David Loshin

In my last set of posts, I suggested that organizations reconsider the scope of the concept of the “customer” and how redefining the relationship between the organization and a customer. More to the point, I wanted to begin to explore how managing the different aspects of the customer relationship can enhance customer centricity, improve the customer experience, and eventually lead to increased profitability.

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