The People You Should Care About Most

Melissa Team | Address Quality, Analyzing Data, Analyzing Data Quality, Data Quality | , , , , ,

By Elliot King

This goal should be a no-brainer. When a customer interacts with your organization, your point-of-contact personnel should have accurate information about your products and services and about the person especially in the case of a repeat customer. When front-line personal provide incorrect or incomplete information, or don’t have access to information they should have, the customer experience suffers.
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