Author: Melissa Team

Customer Centricity and Birds of a Feather

By David Loshin Why do we care to establish physical locations for individuals? One reason should be patently obvious: in every interaction between a staff member from your company and customer, both parties are always physically located somewhere, and many business performance indicators are pinned to a location dimension, such as “sales,” “customer complaints,” or…

By Melissa Team January 2, 2013 Off

Customer Centricity and Location Characteristics

By David Loshin In my last set of posts I began to examine the integration of the concept of “customer centricity” into business processes, starting with the ability to uniquely differentiate individuals in relation to their “contact-based” identifying characteristics, such as street address and telephone number. Interestingly, from one part of the discussion, we could…

By Melissa Team December 26, 2012 Off

Postal Standards and Address Quality – Take 1

By David Loshin The USPS Postal Standard (Publication 28) provides at least some of the specifications we need for address quality. For example,  “The Postal Service defines a complete address as one that has all the address elements necessary to allow an exact match with the current Postal Service ZIP+4 and City State files to…

By Melissa Team May 8, 2012 Off

Characterizing the Quality of Address Data

By David Loshin My company is currently working on a couple of projects associated with address quality and location master data. We are reviewing a lot of the existing documentation that has been collected from a number of different operational systems, as well as reviewing the business processes to see where location data is either…

By Melissa Team April 20, 2012 Off

Where in the End-to-End Should Address Standardization and Correction Happen?

By David Loshin In my last post, I shared a story about how rampant address validation actually can transform accurate (if not 100% standardized) addresses into inaccurate ones. My client actually noted that with some of the tools they have seen, addresses that have been submitted to the product and standardized are then re-submitted to…

By Melissa Team April 5, 2012 Off

The Relative Distinction of Address Validation, Precision, and Accuracy

By David Loshin One nice thing about addresses, especially in the United States, is that they have well-defined standards. In previous blog series, I have looked at the process of address standardization and correction, so I won’t belabor that point. However, many people confuse the differences among a valid address, a precise representation of an…

By Melissa Team March 20, 2012 Off